Frequently Asked Questions
Welcome to the AirBio FAQ section. Find answers to commonly asked questions about our products, ordering, shipping, installation, warranty, and support.
Need more help? Contact our support team
AirBio specializes in the design, manufacturing, and supply of high-performance laboratory and cleanroom equipment including:
- Biosafety Cabinets
- Laminar Air Flow Systems
- Fume Hoods
- Pass Boxes
- Air Showers
- HEPA Filtration Systems
- Dispensing Booths
- PCR Workstations
- Clean Room Equipment
- Laboratory Furniture
- HVAC and Controlled Environment Solutions
Our products are engineered to deliver high standards of safety, efficiency, reliability, and performance for laboratories, healthcare facilities, pharmaceutical industries, research centers, and cleanroom environments.
We also provide installation, validation, AMC, maintenance, and technical support services.
Yes. AirBio supplies products to both domestic and international customers. We support export inquiries, international shipping, technical discussions, and customized project requirements for overseas clients.
Yes. Customers can submit inquiries, request quotations, and place orders online through our official website or sales team. Some customized products may require technical discussion before order confirmation.
Some standard products may be available for immediate dispatch, while customized or project-based equipment may require manufacturing time. Delivery timelines depend on:
- Product type
- Quantity
- Customization requirements
- Project scope
- Shipping destination
Yes. We understand that every laboratory and cleanroom project has unique requirements. Our technical team works closely with customers to provide customized solutions based on:
- Laboratory size and layout
- Biosafety requirements
- Airflow and filtration needs
- Industry applications
- Utility and infrastructure requirements
- Cleanroom classifications
- Validation standards
Customized dimensions, materials, configurations, and project-specific solutions can also be developed for industries such as Life Sciences, Pharmaceuticals, Healthcare, Research, and Industrial Applications.
AirBio products are designed using advanced air filtration and containment technologies. Key features may include:
- Advanced HEPA filtration systems
- Ergonomic and user-friendly designs
- Energy-efficient operation
- Low noise performance
- Smart airflow management systems
- Reliable contamination control
- Integration support for modern laboratory systems
Product images are for reference purposes only. Actual products may vary slightly depending on customization, upgrades, or manufacturing improvements.
Yes. Our technical team can guide customers in selecting suitable equipment based on:
- Laboratory application
- Industry standards
- Workspace dimensions
- Biosafety requirements
- Cleanroom classification
Prices may vary depending on:
- Product configuration
- Quantity
- Customization
- Installation requirements
- Shipping location
- Taxes and duties
Final pricing is shared through an official quotation.
AirBio may accept:
- Bank transfer
- NEFT/RTGS
- International wire transfer
- UPI payments (India)
- Approved business payment methods
Payment options may vary depending on order value and customer location.
Yes. Advance payment may be required for manufacturing, customized products, or international orders. The payment structure will be clearly mentioned in the quotation or invoice.
Installation charges depend on the product type, project scope, and customer location.
Installation Policy:
- Basic installation for selected standard products within certain locations may be free.
- Large equipment, cleanroom projects, HVAC systems, and customized installations are usually chargeable.
- International installations are chargeable.
Installation charges may include:
- Engineer visit charges
- Travel expenses
- Accommodation expenses
- Local transportation
- Equipment handling charges
Final installation cost will be mentioned in the official quotation.
Yes. Installation support for international customers can be arranged. Customers may need to bear:
- Visa expenses
- Air travel expenses
- Accommodation
- Local transportation
- Applicable government taxes and permits
Yes. For selected products, remote installation assistance may be provided through:
- Video calls
- Technical manuals
- Online support sessions
- Installation guidance documents
Remote guidance availability depends on the product category.
Yes. Product operation training and demonstrations can be provided during installation or through scheduled sessions. Additional onsite training requests may be chargeable.
Yes. We support worldwide shipping for selected products and projects. Shipping methods may include:
- Air freight
- Sea freight
- Courier services
- Road transport
Shipping availability depends on destination country regulations.
Shipping charges are generally separate unless specifically mentioned in the quotation. Shipping costs depend on:
- Destination
- Product size and weight
- Packaging requirements
- Delivery method
- Customs regulations
International customers are generally responsible for:
- Import duties
- Customs clearance
- Local taxes
- Port handling charges
- Destination country compliance requirements
Customers are advised to check local import regulations before placing orders.
Delivery timelines vary depending on:
- Product availability
- Manufacturing schedule
- Order quantity
- Shipping method
- Destination country
Estimated delivery timelines will be shared during order confirmation.
Yes. Tracking details may be shared once products are dispatched. Tracking availability depends on the selected shipping method and logistics provider.
Yes. AirBio products undergo quality testing and are designed to comply with applicable industry safety and operational standards. Our systems are developed to support:
- Laboratory safety requirements
- Cleanroom operational standards
- Reliable airflow and filtration performance
- Long-term durability and functionality
- Environmentally responsible practices
Specific certifications and compliance details can be shared based on product category and project requirements.
Yes. Selected products include warranty against manufacturing defects. Warranty duration varies depending on the product category and will be mentioned in the quotation or invoice.
To ensure proper safety and performance, biosafety cabinets should generally be inspected, certified, and serviced at least once every year.
Regular servicing helps maintain:
- Proper airflow performance
- Filtration efficiency
- User and sample protection
- Compliance with laboratory safety standards
Warranty does not cover:
- Physical damage
- Improper usage
- Voltage fluctuations
- Unauthorized repairs
- Consumables and filters
- Mishandling during transportation after delivery
- Normal wear and tear
Yes. AirBio provides complete support services including:
- Technical consultation
- Product installation
- System commissioning
- Preventive maintenance
- AMC support
- Troubleshooting assistance
- Technical guidance
Our team works to ensure systems continue performing efficiently throughout their operational lifecycle.
Onsite service may be free within the warranty scope for eligible cases. However, the following may be chargeable:
- Out-of-warranty service visits
- Replacement parts
- Travel expenses
- Emergency visits
- AMC-related services outside agreement scope
Charges depend on location and service requirements.
Yes. AMC and preventive maintenance services are available for selected products and projects. AMC plans may include:
- Routine inspection
- Calibration
- Performance checks
- Filter replacement support
- Technical servicing
AMC pricing depends on equipment type and service frequency.
Customers can place orders by:
- Contacting the sales team
- Submitting inquiry forms on the website
- Approving official quotations
- Sending purchase orders through email
Order cancellation requests must be submitted in writing. Customized or manufactured products may not be eligible for cancellation. Cancellation charges may apply depending on the production stage.
Customized and made-to-order products are generally non-returnable. Approved returns must meet AirBio return conditions and may be subject to inspection.
Customers should immediately:
- Inspect the package upon delivery
- Take photographs of damage
- Inform AirBio within 48 hours
- Share shipment and invoice details
The support team will assist further based on the case.
Yes. AirBio provides post-sales technical support for installation, troubleshooting, servicing, and maintenance assistance. Support availability may depend on warranty or service agreement coverage.
Customers can contact AirBio through:
- Official website inquiry forms
- Email support
- Phone support
- WhatsApp communication
- Service request channels
Yes. Required export documentation may be provided including:
- Commercial Invoice
- Packing List
- Shipping Documents
- Product Specifications
- Certificates (if applicable)
Documentation availability depends on product category and destination country.
Yes. Products can be designed and manufactured according to applicable industry and project requirements. Specific compliance requirements should be discussed during inquiry or quotation stages.
Yes. International customers can receive online support through:
- Video meetings
- Technical documentation
- Remote troubleshooting assistance
Yes. Calibration and validation support may be available for selected equipment and cleanroom projects. Service availability depends on customer location and project scope.
Yes. AirBio can provide complete turnkey cleanroom solutions including:
- Design consultation
- Manufacturing
- Installation
- HVAC integration
- Validation support
- Testing and commissioning
You can request a quotation by:
- Filling out the inquiry form on the website
- Sending product requirements through email
- Contacting the sales team directly
Please include detailed specifications for accurate pricing and recommendations.
Still have questions?
Our support team is ready to help you with any additional queries.